HELP CENTER
marsol.travel/helpCOVID-19 (Coronavirus) update
Please be aware we are experiencing a high volume of queries due to the impact of COVID-19 (coronavirus). If you are travelling in the next 7 days, please call us and we'll do our best to help. Otherwise, please send an email to our support team and we will get back to you as soon as possble.
If you are contacting us about a refund already in progress, please be aware that the processing time for refunds is generally longer than normal.
For support
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Quick answers to the most common questions from our guests
Frequently Asked Questions
Cancellation/Change of a reservation
Can I cancel or change my reservation through?
If I need to cancel my booking will I pay a cancellation fee?
Where can I find the cancellation policy of the hotel?
Can I cancel or change a Secret Deal or non-refundable booking?
How do I know that my booking has been cancelled?
Payments
I am entering my credit card details, when will I pay?
Will I receive a receipt for my purchase that can be used for expense reporting?
Marsol Club
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Simply fill the form below and a member of our team will contact you
Travelling 24/7 Support
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Contact details
Office locations
UK, London
+44 203 769 10 80
207 Regent Street,
W1B 3HH
London, UK
UAE, Dubai
+44 203 769 10 80
Al Habtoor Business Tower
5TH Floor, Office No 504
Dubai, UAE
USA, Delaware
+1 346 388 41 97
3411 Silverside Road
Rodney Building Suite 104
Wilmington, DE 1Y810
County of New Castle, USA
Singapore
+65 3 159 09 50
60 Paya Lebar Road
#04-51 Paya Lebar Square
Singapore 409051
Republic of Korea, Seoul
#202 Sell Bldg. 112-15
Changyeonggung-ro,
Jongno-gu Seoul, Korea
Australia
+61 27 201 96 00
Other ways you can reach us
General email inquiries
support@marsol.travel
Customer service
800 MARSOL (800 62 7765)